Terms and Conditions

1. Seller Identification

This website (aquameter.pt) is operated by a team of motorhome enthusiasts based in Portugal.
Contact: geral@aquameter.pt
Location: Almada, Portugal

2. Product Description

AquaMeter is a device for monitoring water consumption in 12V systems (motorhomes, boats, and off-grid installations), featuring local Bluetooth connectivity and a dedicated mobile application.

3. Availability and Stock

Stock levels are subject to availability. If an item becomes unavailable after a purchase has been made, we will contact you to propose a solution (delayed shipment, replacement, or a full refund).

4. Prices and Payments

All prices are displayed in Euros (€) and include VAT where applicable. Payments are processed via the methods available at checkout (e.g., Stripe). We reserve the right to change prices without prior notice; however, this will not affect orders that have already been paid for.

5. Shipping and Delivery

Shipping terms and conditions are detailed on our Shipping and Delivery page. Delivery times may vary depending on the destination country and the carrier used.

6. Warranty and Conformity

In accordance with EU legislation, the product is covered by a 2-year legal guarantee against defects or non-conformity. If your product is faulty, please contact us at geral@aquameter.pt to arrange repair, replacement, or refund.

7. Right of Withdrawal (Returns)

Under EU consumer law, you have the right to cancel your purchase within 14 days of receiving the goods without justification. For details on how to return the product, please refer to our Returns and Refunds Policy.

8. Liability and Installation

AquaMeter must be installed and used strictly according to the provided instructions. The seller is not liable for damages resulting from incorrect installation, unauthorized modifications, misuse, or electrical conditions outside the specified parameters.

9. Support

For technical support or inquiries, please visit our Contacts page or email geral@aquameter.pt.

10. Governing Law and Dispute Resolution

These terms are governed by the laws of Portugal and applicable European regulations. In the event of a dispute, we encourage you to contact us directly to find an amicable solution.

Additionally, the European Commission provides an Online Dispute Resolution (ODR) platform for consumer disputes, available at: https://ec.europa.eu/consumers/odr/.